FAQs

🛋️ FURNITURE ITEMS - Shipping & Returns

📦 Out-of-State & Freight Shipping

For larger furniture pieces or out-of-state deliveries, we connect you with trusted freight partners who specialize in handling high-value goods with exceptional care and white-glove professionalism.

Arrange your own freight shipping through our recommended partners:

FreightCenter (Recommended) - freightcenter.com
FreightQuote - freightquote.com
uShip - uship.com

Important shipping specifications:

✓ Select "Roll Wrapped" or blanket-wrapped packaging for maximum furniture protection
✓ Shipment must include Liftgate Service (our facility does not have a loading dock)
✓ Provide our business address and contact information when requesting your quote

Our team is here to assist with measurements, item specifications, and coordination to ensure your freight experience is seamless from purchase to delivery.

🚚 Local Delivery Services

For clients in the Phoenix metro area, we partner with professional delivery services starting at $95/hour. Once your item is purchased, our team coordinates delivery on your behalf and provides scheduling options that work with your availability.

What you need to know:

✓ Purchased items may remain on our showroom floor for up to 3 business days following sale
✓ After this period, delivery or pickup arrangements must be finalized
✓ Delivery fees vary based on distance, item size, and scheduling requirements
✓ We provide personalized quotes in-store or over the phone for complete transparency

✨ Design Services

Our skilled in-house design team brings decades of combined expertise in luxury interiors, spatial planning, and curated furnishings. Whether you're reimagining a single room or orchestrating a complete home transformation, our designers work closely with you to translate your vision into reality.

Complimentary Showroom Consultations:

✓ Explore your style preferences and spatial requirements
✓ Discuss functional needs and design goals
✓ Receive expert guidance on furniture selections
✓ No obligation, just exceptional service

Premium In-Home Design Services:

✓ Bring our expertise directly to your space
✓ Assess lighting, measurements, and architectural features
✓ Evaluate existing elements and design opportunities
✓ Create a comprehensive vision for your transformation

Our designers specialize in blending timeless pieces with contemporary accents, creating spaces that feel both elevated and effortlessly livable. From selecting the ideal vintage credenza to anchor your dining room, to sourcing complementary textiles and accessories, we guide you through every decision with confidence and clarity.

Contact us to schedule your consultation and discover how our design services can transform your space into something truly extraordinary.

📋 Furniture Consignment Policy

Lost & Found operates on a curated consignment model designed to benefit both our consignors and our discerning clientele.

Pricing Philosophy:

✓ We price consignment furniture at 30 to 50% of original retail value
✓ Pricing reflects current market demand, condition, and brand desirability
✓ Based on comparable sales data and expert market analysis

Consignor Split:

✓ 50/50 revenue split on all accepted items
✓ 90-day consignment contract
✓ Fair, transparent, and competitive

Payment Processing:

✓ 3% processing fee applies to credit card transactions
✓ Consignors may opt for check or direct deposit to avoid this fee

Price Adjustments:

✓ Items may be strategically reduced during the contract period to optimize sell-through
✓ Particularly for pieces approaching contract expiration
✓ All pricing decisions made in consultation with our sales and market analysis team
✓ Our goal is to maximize your return

We're committed to transparency, competitive pricing, and delivering results that reflect the true value of your furnishings.

⏰ Contract Expiration & Item Retrieval

All consignment agreements operate on a 90-calendar-day contract period. At the conclusion of this term, consignors have a 7-day grace period to retrieve any unsold merchandise.

Important timeline:

✓ 90-day consignment contract period
✓ 7-day grace period for pickup after contract expiration
✓ Items not collected within 97 days automatically transfer to Lost & Found ownership
✓ Select pieces may be donated to our partner veteran service organizations and charitable programs

We send courtesy reminders as your contract approaches expiration, ensuring you have ample notice to make arrangements for pickup or contract renewal.

💰 Price Verification

While we maintain rigorous quality control standards, occasional discrepancies between in-store tags and online listings may occur. We recommend confirming current pricing by calling our showroom or visiting in person before completing your purchase.

All sales are subject to final price verification at checkout, and we're always happy to provide accurate, up-to-date information on any piece in our collection.

🤝 Donation Services

When consignors elect donation in lieu of item retrieval, Lost & Found proudly partners with veteran service organizations (including REC/FX and other accredited veteran charities) to give quality furnishings a second life while supporting those who've served.

Our donation process:

✓ All donations documented with official delivery receipts
✓ Receipts provided to consignor for tax and record-keeping purposes
✓ We handle logistics, transportation, and coordination
✓ Your generous contribution reaches those in need with care and respect

👜 LUXURY ITEMS - Authentication & Returns

🔍 Handbag Authentication

Every handbag we accept is authenticated using the same technology and review process behind our Lost & Found Luxury Authenticator, a system that blends advanced artificial intelligence with the expertise of a trained luxury authenticator.

Our authentication process includes:

✓ AI-powered image analysis of stitching, hardware, logos, stamps, interior markings, leather texture, and date codes
✓ A structured verification framework modeled after brand-specific authentication guides
✓ Human expert review to interpret details the AI flags or highlights
✓ A confidence rating based on multiple visual checkpoints and structured criteria
✓ Image-based validation using multiple angles: front, back, hardware, interior, and serial/date code

Our commitment to authenticity:

✓ We require proof of purchase whenever available
✓ We only work with validated consignors whose submissions and histories have been reviewed prior to intake
✓ If an item is determined to be not authentic, the intake or sale does not proceed
✓ When necessary, we involve the proper authorities in accordance with applicable laws and brand-protection policies

If you would like detailed information about our authentication engine, our AI workflow, or the criteria we use during evaluation, we're happy to provide further insight.

📦 Shipping Handbag(s)

Shipping rates are automatically calculated at checkout based on the item type, weight, and destination. Our system uses the exact shipping rules set in Shopify (Economy, Standard, and Express) so the correct rate is applied instantly for each handbag, small leather good, or accessory.

What's included:

✓ All domestic shipping options (Economy, Standard, and Express)
✓ International shipping options available
✓ Structured price tiers displayed at checkout
✓ Accurate shipping, handling, and insurance costs for every order

If you have specific delivery needs or require additional information about shipping options, we're happy to assist.

💼 How Do I Consign My Handbag?

If you would like to consign a handbag with Lost & Found, please begin by emailing clear photos of the inside and outside of the bag to INFO@LOSTANDFOUNDRESALE.COM. Include shots of the front, back, hardware, interior, date code/serial number, and any accessories that came with the item.

Required documentation from all consignors:

✓ Valid government-issued ID (driver's license or passport)
✓ Proof of purchase, when available (receipt, boutique card, online order confirmation, etc.)
✓ Your contact information for intake records

Once your information and images are received, we will review eligibility and schedule intake.

When you drop off your handbag, we will:

✓ Log the item into our system
✓ Provide you with a receipt documenting the item(s) left in our possession
✓ Secure it immediately in our storage vault, where all items remain while undergoing authentication
✓ Move it to our locked glass showroom only after authentication is complete

After authentication is complete, we will:

✓ Establish accurate pricing based on brand, condition, market demand, and comparable sales
✓ Prepare your custom consignment contract for review and signature
✓ Professionally photograph the item
✓ List it across our selling platforms

If you have any questions about intake, authentication, or pricing, we're always available to help.

🏪 Handbags During Open Hours

All handbags are kept in locked, monitored display cases during business hours to ensure the safety and integrity of every item in our care. Only authorized staff members are able to access these cases.

To view a handbag in person:

✓ Guests must present a valid government-issued ID
✓ This protects both our consignors and our buyers
✓ Allows us to maintain accurate security records for every item handled

Our viewing process:

✓ Once ID is verified, a staff member will remove the requested item from the case
✓ Staff supervises the entire viewing process
✓ Handbags may only be handled inside the showroom, under staff supervision
✓ Items never leave the secure viewing area

Rare & high-value pieces:

✓ We carry a selection of rare, high-value, or limited-edition pieces
✓ These items are not brought out for standard viewing
✓ They remain secured in our storage vault
✓ Available for review under special arrangements or by appointment, at our discretion

Our showroom is protected with 24/7 cameras, monitored alarms, restricted access points, and controlled handling procedures, ensuring every piece remains safe while still giving clients an elevated viewing experience.

If you would like to arrange a private viewing or inquire about rare or restricted items, our team will be happy to assist.

🔒 Item Security

Lost & Found Resale maintains a multi-layer security system designed specifically for high-value luxury goods. Our facility is equipped with state-of-the-art security cameras, monitored alarm systems, and controlled-access storage, ensuring every handbag in our care is protected at all times.

During store hours:

✓ All items remain in locked and monitored glass cases
✓ Accessible only to authorized staff

After hours:

✓ Every handbag is moved into a locked safe/vault room
✓ Located behind a keypad-secured security door with restricted access privileges
✓ Monitored by 24/7 surveillance
✓ Reinforced with motion detection and alarm sensors

Our team follows strict daily security procedures:

✓ Logging and verifying every item at opening and close
✓ Securing all pieces in the safe/vault each night
✓ Confirming case locks and alarm activation before closing
✓ Reviewing camera activity logs
✓ Conducting routine walk-arounds of the building at designated times to ensure perimeter security

For rare or exceptionally high-value items:

✓ Additional layers of protection
✓ Non-display storage options
✓ Restricted access protocols

These standards are in place to protect our consignors' property, maintain full chain-of-custody documentation, and provide peace of mind for every client.

If you would like more information about our security procedures or how we protect your items from intake to sale, we're happy to provide further details.

📋 Luxury Consignment Policy